Your Customer Relationship Management system needs to be up-to-date and up-to-par with your clients' growing list of needs. The Convertigo CRM solution not only helps you do your job better and more quickly (by filtering out the information that slows you down) but it also gives your business users access to the most up-to-date and reliable information they need, when they need it--and displays it in a way that makes sense.

Is the world moving faster than your CRM system?

Stay on top and up-to-date in a quickly-changing world

In today’s world, customer needs and wants are fast-changing. You want to know what’s on their minds. You know there’s more than enough information out there to answer their questions, but putting your hands on the right information fast enough can be a challenge. In order to make the sale and keep your customers’ trust and loyalty, you need to find a way to keep up to pace.

Convertigo Enterprise Mashup Services for CRM is your solution

Get the information that you need, the way you need it, when you need it.

C-EMS for CRM works by allowing the business user to easily assemble reusable components, widgets, feeds, etc. from a catalog into a mashup that provides them the information they need, updated as frequently as they need it to be. The resulting mashup can give a complete view of the customer while allowing ongoing modifications as situations and markets evolve and change.

The possibilities are endless:

In addition to your sales automation tool, your mashup might include:

• Up-to-the-minute newsfeeds including customer stock price and recent and developing news items
  
  
• Individual information from social network sites such as Linked In, so you know, for example, if your customer has recently received a promotion or change in role, or perhaps is celebrating a birthday
  
  
• D&B customer profiles so you can be aware of any change in credit profile
  
  
• Notifications from internal ERP systems to alert you to any production issues that might affect your customer
  
  
• eService applications such as Case Management and Knowledge Management feeds to allow you to gauge the current level of satisfaction that your customer is experiencing
  
  
  
  

Utilize what you need, filter what you don't

With C-EMS, you choose what you need to do your job better and more quickly, while filtering out a lot of distractions that slow you down. No more surprises or being left in the dark, because with C-EMS you have the latest information when and where you need it. And when your needs change, it’s easy to update your mashup to change with the times. Now Marketing, Sales, and Customer Service can truly work together optimally to win the sale and keep the customer happy—and loyal.